Customer Service
Frequently Asked Questions
Why choose Martin Poersi?
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Martin Poersi was born from a sincere passion for watchmaking — the kind that doesn't chase passing trends, but elevates every wrist, every day. Every watch in our collections is chosen with care: reliable movements, materials that feel good to wear, details that make all the difference.
Behind every order there is a team looking after you: free delivery, 30-day returns, 100% secure payment and a customer service team that gives every message its full attention. New customers place their trust in us every day — and our greatest reward is seeing you come back.
Choosing Poersi Martin isn't simply buying a watch. It's joining a house that loves watchmaking as much as you do.
Delivery times
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Your order is prepared within 1 to 3 business days and delivered within 5 to 12 business days. Delivery is free to more than 65 countries worldwide.
Returns & exchanges
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You have 30 days from delivery to arrange a return. The watch must be unworn, in its original condition and returned in its complete packaging. Return shipping costs are the customer's responsibility. Contact us at
info@martinpoersi.com and we'll guide you through every step.
3-year warranty
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All our watches come with a 3-year warranty covering any defect in materials or workmanship, so you can buy with complete peace of mind.
Our materials
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Every watch is crafted with care, from materials selected for their durability and elegance: stainless steel cases, scratch-resistant sapphire crystals, straps built to last. Designed to be with you every day, and made with a great deal of love.
Out of stock
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If a model has won you over but is no longer available, write to us at
info@martinpoersi.com. We restock according to demand and will let you know as soon as your watch is back.
Payment methods
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We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. Every transaction is 100% secure, for your peace of mind.