Terms of service

TERMS AND CONDITIONS OF SALE — MARTIN POERSI

1. GENERAL INFORMATION

These terms govern access to and use of this website, as well as the purchase of products offered by Martin Poersi. By placing an order, the customer accepts these Terms and Conditions of Sale in full. For any questions, you can contact us at: info@martinpoersi.com

2. PURPOSE

This website is dedicated to the online sale of watches and fashion accessories.

3. ORDERING PROCESS

The customer may select the desired products and complete the purchase through the platform. Once the order has been placed, the customer will receive a confirmation email.

Martin Poersi reserves the right to refuse or cancel orders in the event of:

- an error in the price or description of a product
- suspected fraud
- stock availability issues

If Martin Poersi cancels an order, the customer will be informed and refunded the full amount paid.

4. PRICES AND PAYMENT

All prices are shown in pounds sterling (£), including VAT where applicable. Payment is made using the methods available on the website: credit and debit cards (Visa and Mastercard), PayPal, Apple Pay, Google Pay and Shop Pay. Martin Poersi uses secure payment platforms and does not store customers' card details.

5. DELIVERY

Orders are prepared within 1 to 3 working days and are generally delivered within 5 to 12 working days. Shipping is free. Delivery times may vary depending on the destination and the carrier. In some cases, products may be dispatched from international distribution centres. Martin Poersi is not responsible for delays caused by external factors (customs, carrier delays, etc.).

6. ORDER CANCELLATION

An order can be cancelled free of charge as long as it has not yet been dispatched. Once dispatched, it can no longer be cancelled, but it can be returned after delivery in accordance with our Returns Policy.

7. RETURNS AND REFUNDS

Returns are governed by the Martin Poersi Returns Policy, which allows 30 days from delivery. Items must be returned unworn and in their original packaging. Once we have received the item and checked its condition, the refund will be made using the same payment method used for the purchase.

8. YOUR STATUTORY RIGHTS

All products are covered by your statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. If a product is faulty, you may be entitled to a refund, repair, replacement or price reduction, in accordance with the law.

9. LIABILITY

Martin Poersi is not responsible for:

- service interruptions
- technical errors or system failures
- improper use or care of the products purchased (for example, exposing a watch to water beyond its stated water resistance, impacts, or failure to follow care instructions)

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law, including your statutory rights as a consumer.

10. INTELLECTUAL PROPERTY

All content on this website is the property of Martin Poersi or its licensors. Any reproduction without express permission is prohibited.

11. DATA PROTECTION

Personal data is processed in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more information, please see our Privacy Policy.

12. CHANGES TO THESE TERMS

Martin Poersi reserves the right to amend these Terms and Conditions of Sale at any time. The terms in force at the time of purchase will apply.

13. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint, please contact us first at info@martinpoersi.com and we will do our best to resolve it. If we are unable to resolve it, you can seek independent advice from Citizens Advice (www.citizensadvice.org.uk), or from Consumer Advice Scotland (www.consumeradvice.scot) if you live in Scotland.

14. GOVERNING LAW AND JURISDICTION

These terms are governed by the law of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. This does not affect your statutory rights as a consumer.

MARTIN POERSI — martinpoersi.com — info@martinpoersi.com