Refund policy

RETURNS POLICY — MARTIN POERSI

At Martin Poersi, our commitment is to offer you quality timepieces and an excellent shopping experience. If you are not completely satisfied with your order, you may request a return under the conditions set out below.

1. RIGHT TO RETURN
You have 30 calendar days from the date you receive your order to request a return.
For a return to be accepted, the item must:
- be unworn, unused and unaltered (including the strap, which should not have been resized or had links removed)
- keep any protective films, tags and labels in place
- be returned in its original box and packaging, together with any accessories and documentation
- show no damage caused by misuse, and no scratches, marks or odours (perfume, tobacco, etc.)
If an item is returned in a condition that does not meet these requirements, Martin Poersi may reduce the refund to reflect any loss in value caused by handling the item beyond what was necessary to examine it.

2. SIZES AND PRODUCT DESCRIPTIONS
The dimensions of each watch (case diameter, thickness and strap length) are shown on its product page. Before ordering, we recommend comparing them with a watch you already own and find comfortable.
Product photos are representative of the item. Slight colour variations may occur due to your screen's calibration; this does not constitute a defect.
The materials and features of each watch are described on its product page.

3. RETURN SHIPPING COSTS
Return shipping costs are the customer's responsibility, except in the following cases:
- the item is faulty
- we sent the wrong item by mistake

4. FAULTY OR INCORRECT ITEMS
If you receive a faulty item or one that differs from what you ordered, please let us know as soon as possible after delivery.
Your request should include:
- your order number
- a detailed description of the problem
- photos showing the fault
Once the problem has been confirmed, Martin Poersi will cover the cost of a replacement or a refund, as appropriate.

5. HOW TO START A RETURN
To get started, contact us at info@martinpoersi.com with:
- your order number
- your full name
- the reason for the return
- photos of the item (required in the case of a fault)
Once your request has been approved, we will send you the return instructions and address. Please contact us before sending anything back, so we can make sure your return reaches the right place and is processed quickly.

6. REFUND PROCESSING
Once we have received the item and checked its condition, your refund will be processed within 5 to 10 working days, using the same payment method you used for your purchase.

7. ORDER CANCELLATIONS
You can cancel an order free of charge as long as it has not yet been dispatched. Once dispatched, the order can no longer be cancelled, but it can be returned after delivery in accordance with this policy.

8. INTERNATIONAL SHIPPING
Some orders may be dispatched from international warehouses, which may result in longer delivery times than usual.

9. RESPONSIBILITY FOR RETURN SHIPPING
The customer is responsible for ensuring that the returned item reaches us in good condition. We recommend using a tracked shipping service. Martin Poersi cannot be held responsible for returns lost in transit.

10. YOUR STATUTORY RIGHTS
This policy does not affect your statutory rights as a consumer, including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

MARTIN POERSI — martinpoersi.com — info@martinpoersi.com